Avatura Frequently Asked Questions

Frequently Asked Questions

  • are avatara products gluten-free?
  • are avatara products vegan?
  • are avatara sheet masks all natural or organic?
  • which avatara sheet mask should I use if I have sensitive skin?
  • which avatara sheet mask should I use if I have dry skin?
  • which avatara sheet mask should I use if I have aging skin?
  • which avatara sheet mask should I use if I have discolored skin?
  • which avatara sheet mask should I use if I have breakouts or clogged skin?
  • which avatara sheet mask should I use if I haven’t tried sheet masks before?
  • should i rinse off the avatara mask serum after use?
  • how do i read the expiration date on my avatara sheet mask?
  • do you ship orders internationally?
  • can i leave on avatara sheet masks longer than the suggested application time?
  • can i use a avatara sheet mask every day?
  • can i use a avatara sheet mask during pregnancy?
  • can i use a avatara sheet mask if I have rosacea?
  • what should I do if I have a reaction after using a avatara sheet mask?
  • can I use a avatara sheet mask on sunburned/sun-exposed skin?

  • the following avatara products are gluten free: Light Up, Plump Up, Shape Up, Clear Out, Chill Out

  • yes, all avatara products are vegan

  • all avatara sheet masks feature key ingredients found in nature, but they are not certified all natural or organic

  • for sensitive skin types we recommend the following:

    • Chill Out Face Mask for stressed skin
    • Plump Up Face Mask for tired skin
    • Drink Up Face Mask for dry skin
    • Fill It Up Face Mask for mature skin

    for sensitive skin types, we DO NOT recommend:

    • Clear Out Face Mask for blemished skin
    • Even Out Face Mask for uneven skin
    • Light Up Face Mask for discolored skin

  • for dry skin types we recommend the following:

    • Drink Up Face Mask for dry skin
    • Chill Out Face Mask for stressed skin

  • for tired, aging, mature skin types we recommend the following:

    • Fill It Up Face Mask for mature skin
    • Light Up Face Mask for discolored skin
    • Plump Up Face Mask for tired skin

  • for discolored skin, age spots or sun spots we recommend the following:

    • Light Up Face Mask for discolored skin
    • Even Out Face Mask for uneven skin

  • for breakouts and clogged skin we recommend the following:

    • Clear Out Face Mask for blemished skin

  • if you haven’t tried avatara face masks, we recommend you try a set of pre-selected masks chosen for you:

    • Wake Up Face Mask Set for dry, mature, discolored skin features 1 each of Drink Up Face Mask, Fill It Up Face Mask and Light Up Face Mask
    • Punch Up Face Mask Set for dry, tired, delicate skin features 1 each of Shape Up Face Mask, Plump Up Face Mask and Drink Up Face Mask
    • Get Out Face Mask Set for uneven, blemished, stressed skin features 1 each of Event Out Face Mask, Clear Out Face Mask and Chill Out Face Mask

    to test your skin’s sensitivity, apply a small amount of the mask serum to the back of your hand or forearm and monitor for any type of reaction.

  • no. to ensure maximum benefits allow the mask serum to remain on skin following removal of the mask material. massage the remaining serum onto the face, neck, hands and chest!
  • every avatara mask has an expiration date printed on the back of the packette. the date is formatted EXPYYMMDD. for example, EXP190614 -- this mask would expire on June 14, 2019.

  • at this time we do not ship internationally.

  • yes. avatara masks are safe to leave on beyond the suggested 10-20 minutes for a more intense treatment.

  • we recommend using our masks weekly. however, our masks can be used daily or until your specific skin concern (acne, dryness, etc.) is resolved.
  • yes. all avatara products are safe to use during pregnancy.
  • yes. our masks gently deep-condition to alleviate dryness, irritation and inflammation often associated with rosacea. we suggest placing avatara sheet masks in the refrigerator before use for extra soothing benefits.
  • all avatara products are safe and gentle to use. if you experience an adverse reaction, remove the mask immediately and cleanse face of all serum from the skin surface. if redness persists, apply aloe vera or a cold compress. should you experience a prolonged reaction, contact your doctor or dermatologist.
  • yes. our masks provide relief for dry, sun-exposed skin. place your avatara sheet mask in the refrigerator to enhance the cooling, soothing effect.