FAQ's
Don't know which product to go with or have questions about our products? Check out our frequently asked questions below 😘
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Are avatara products gluten-free?
The following avatara products are gluten free: Drink Up, Chill Out, Even Out, Light Up, Shape Up, Clear Out, Plump Up, Fill It Up, Light Up
Are avatara products vegan?
The following avatara products are gluten free: Drink Up, Chill Out, Even Out, Light Up, Shape Up, Clear Out, Plump Up, Fill It Up, Light Up
Are avatara sheet masks all natural or organic?
All avatara sheet masks feature key ingredients found in nature, but they are not certified all natural or organic.
Which avatara sheet mask should I use if I have sensitive skin?
- Drink Up Face Mask
- Chill Out Face Mask
- Avobravo Face Mask
- Bee My Honey Face Mask
Which avatara sheet mask should I use if I have dry skin?
- Drink Up Face Mask
- Chill Out Face Mask
- Watermellow Face Mask
- U Go Coco Face Mask
Which avatara sheet mask should I use if I have discolored skin?
- Peach Beach Face Mask
- Light Up Face Mask
- Even Out Face Mask
Which avatara sheet mask should I use if I have breakouts or clogged skin?
- Pineappy Face Mask
- Clear Out Face Mask
Which avatara sheet mask should I use if I haven’t tried sheet masks before?
- Drink Up Face Mask
- Chill Out Face Mask
To test your skin’s sensitivity, apply a small amount of the mask serum to the back of your hand or forearm and monitor for any type of reaction.
Should I rinse off the avatara mask serum after use?
No. To ensure maximum benefits allow the mask serum to remain on skin following removal of the mask material. Massage the remaining serum onto the face, neck, hands and chest!
How do I read the expiration date on my avatara sheet mask?
Every avatara mask has an expiration date printed on the back of the packette. The date is formatted EXPYYMMDD. For example, EXP220123 -- this mask would expire on Jan 23, 2022.
Do you ship orders internationally?
At this time we do not ship internationally.
Can I leave on avatara sheet masks longer than the suggested application time?
Yes. avatara masks are safe to leave on beyond the suggested 10-20 minutes for a more intense treatment.
Can I use a avatara sheet mask every day?
We recommend using our masks weekly. However, our masks can be used daily or until your specific skin concern (acne, dryness, etc.) is resolved.
Can I use a avatara sheet mask during pregnancy?
Yes. All avatara products are safe to use during pregnancy.
Can I use a avatara sheet mask if I have rosacea?
Yes. Our masks gently deep-condition to alleviate dryness, irritation and inflammation often associated with rosacea. We suggest placing avatara sheet masks in the refrigerator before use for extra soothing benefits.
What should I do if I have a reaction after using a avatara sheet mask?
All avatara products are safe and gentle to use. if you experience an adverse reaction, remove the mask immediately and cleanse face of all serum from the skin surface. If redness persists, apply aloe vera or a cold compress. Should you experience a prolonged reaction, contact your doctor or dermatologist.
Can I use a avatara sheet mask on sunburned skin?
Yes. Our masks provide relief for dry, sun-exposed skin. Place your avatara sheet mask in the refrigerator to enhance the cooling, soothing effect.