Policy & Terms

This policy was last modified on May 24, 2018

This Privacy Policy describes our policies on the collection, use, and disclosure of information about you in connection with your use of our services, including those offered through our websites, emails. The terms "we""us", and "Avatara" refer to Avatara LLC, a skincare brand with its headquarters in Los Angeles, California. When you visit our website and purchase, you consent to our collection, use, and disclosure of information about you as described in this Privacy Policy.



We may collect and store information about you in connection with our website, including any information you transmit to or through the site. We use that information to provide functionality, fulfill your requests, improve quality, engage in research and analysis, personalize your experience, track usage, display relevant advertising, marketing, provide customer support, message you, back up our systems, allow for disaster recovery, enhance the security, and comply with legal obligations. We do NOT store any of your bank or credit card information in our systems. Even when we do not retain such information, it still must be transmitted to our servers initially and stored long enough to process.

Please also note:

  1. Account Information:If you create a Avatara account, we may store and use the information you provide during that process, such as your full name, email address, zip code, physical address, and other information you may provide with your account, such as your gender, phone number, and birth date. If you believe that someone has created an unauthorized account depicting you or your likeness, you can request its removal by contacting us at hello@avataraskin.com.
  2. Public Content:Your contributions to the website and our social media are intended for public consumption and are therefore viewable by the public, including your photos and reviews for marketing purposes.
  3. Transactions:If you initiate a transaction through Avatara, such as purchase of masks, we may collect and store information about you, such as your name, phone number, address, email, and payment information (such as a credit card number and expiration date), as well as any other information you provide to us, in order to process your transaction, send communications about them to you, and populate forms for future transactions. When you submit credit card numbers, we encrypt that information using industry standard technology. If you write reviews, we may publicly display the review in marketing or website materials. For example, if you leave a review on our website, we have the right to use it in marketing materials or other uses.
  4. Activity:We may store information about your use of our website such as your search activity, the pages you view, the date and time of your visit, and purchases you make through the website. We also may store information that your computer or mobile device may provide to us in connection with your use of the Avatara website, such as your browser type, type of computer or mobile device, browser language, IP address, WiFi information such as SSID, mobile carrier, phone number, unique device identifier, advertising identifier, and requested and referring URLs.



Other users may be able to identify you, or associate you with your account, if you include personal information in the content you post publicly.



You can close your account by contacting us. We will remove public posts from view and/or dissociate them from your account profile, but we may retain information about you for the purposes authorized under this Privacy Policy unless prohibited by law. For example, we may retain information to prevent, investigate, or identify possible wrongdoing in connection with the service or to comply with legal obligations. Please note that businesses cannot remove their business listings, ratings, or reviews by closing their accounts.



We use various safeguards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet or via mobile device, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.


You may contact us concerning our Privacy Policy.



We may revise this Privacy Policy from time to time. The most current version of the Privacy Policy will govern our collection, use and disclosure of information about you. If we make material changes to this Privacy Policy, we will notify you by email or by posting a notice on the Service prior to the effective date of the changes. By continuing to access or use the services after those changes become effective, you acknowledge the revised Privacy Policy.



We do not disclose your personal information to third parties for the purpose of directly marketing their goods or services to you unless you first agree to such disclosure. If you have any questions regarding this policy, or would like to change your preferences, you may contact us by using the link provided above in Section 5.


We want to make sure our customers are 100% satisfied.

If your order arrives damaged or is not the item you ordered, we will gladly exchange the damaged or incorrect item for a replacement product of equal or lesser value or you can choose to receive a credit toward a future purchase at www.avataraskin.com

Damaged products or incorrectly shipped products will be exchanged at no additional cost to you as long as the exchange is handled within 30 days from the day the order was shipped.

Please contact our customer service department for assistance with your exchange at hello@avataraskin.com.

California State Law prohibits the return of certain items including goods, which cannot be resold due to health considerations and/or goods not returned with their original package (Civil Code section 1723). For more information, please visit http://www.dca.ca.gov/publications/legal_guides/s-6.shtml

Avatara Skin LLC accepts returns of unopened items purchased at www.avataraskin.com within 30 days of purchase. Proof of purchase at www.avataraskin.com (such as the www.avataraskin.com order confirmation email and/or receipt showing proof of payment) must be presented in order to receive a refund or exchange. Return shipping is the responsibility of the shipper. Refunds will be made in the amount of the purchase price, plus tax, when the returned item is received by our warehouse and verified to be in its original condition. Shipping cannot be refunded.

Returns of purchases made at third party retailers (locations other than www.avataraskin.com) must be handled by the retailer at which the purchase was made. Please refer to the third party retailer's return policies prior to purchase.

Avatara Skin LLC warrants that all products for direct sale at www.avataraskin.com are free of manufacturer's defect at the time of purchase. In the event a product is defective, it may be exchanged within thirty (30) days of when it was shipped and replaced with an item of equal or lesser value.

There are times the item you want is out of stock or on back order. In these rare circumstances, we will ship other items in your order first and ship the out of stock items when they arrive at our distribution center. Your credit card is charged at the time of order for the purchase including tax and shipping.
If you decide to cancel the out of stock item before it ships, please visit the My Account section at www.avataraskin.com to process the cancellation. Your credit card will be credited back the full amount.

We offer the following standard shipping options based on order value:
+ Orders up to $21 - $1 via USPS First Class Mail
+ Orders $22 - $49 - $5 via USPS Priority Mail
+ Free Shipping on Orders of $50 or more via USPS Priority Mail

Shipping time is between two to seven business days.
Please note that with the $1 USPS First Class Mail option, order tracking is not available.

Most orders will be shipped within 48 hours of receipt when made Monday-Friday by 5pm Eastern Time. Orders received over the weekend will be processed on the next business day. Most orders will arrive within two to five business days using the U.S. Postal Service. Expedited shipping is available for an additional charge.

Shipments sent to Alaska and Hawaii pay a flat rate of $7 for USPS Priority Mail before tax and shipping. Expedited shipping to Alaska and Hawaii may cost more than expedited shipments made within the contiguous United States.

International Shipping is not available at this time. Please check the Store locator for international retailers.

The U.S. Postal Service will deliver to APO/FPO addresses when this information is included:
+ Service member's name ("Any Service Member" is no longer permitted)
+ Unit and APO/FPO/DPO address
+ 9-digit zip code (if assigned)

For more information about shipping to an APO/FPO address, please click here: https://www.usps.com/ship/apo-fpo-guidelines.htm

Orders being delivered to a place of business must include the company name. Please enter a "Business Name" in the business name field when placing an order shipping to a commercially zoned business address.

When your order ships, an email will be sent to the email address on file with us. If you select a premium shipping service (such as UPS), a tracking number will also be provided.

Be sure to check your email spam folder in case it ends up there. If you did not receive an order number at the time of check out, you might not have finished and confirmed the order. If you do not receive an email order confirmation within 10 minutes of your order, contact us at hello@avataraskin.com to confirm your order. Include your name and order number to expedite your request.

This Web site (hereafter, "Site") is owned and operated by Karuna Skin LLC, a California corporation with its principal place of business in Los Angeles, California. Access to and use of this Site are subject to the following terms and conditions. This Agreement constitutes the entire and only agreement between you and us, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the content, products or services provided by or through the Site, and the subject matter of this Agreement. This Agreement may be amended at any time, from time to time, without specific notice to you. The latest Agreement will be posted on the Site, and you should review this Agreement prior to using the Site. By using this Site, you signify your acceptance of this agreement. Visitors to this Site should periodically check for changes to these terms. Your continued use of this Site following the posting of changes to these terms and conditions will mean you accept those changes. Please e-mail any questions regarding this policy to hello@avataraskin.com


By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trademark law.

This Site and all of its content including, but not limited to, articles, other text, photographs, illustrations, graphics, product names, designs, logos, video material, audio clips, (collectively, "the Intellectual Property") are protected by copyright, trademark and other laws of the United States, as well as international conventions and the laws of other countries. The Intellectual Property is owned or controlled by Avatara Skin or the party credited as the provider or owner of the Intellectual Property. The compilation (meaning the collection, arrangement and assembly) of all content on this Site is the exclusive property of Avatara Skin LLC and protected by U.S. and international copyright laws. All software used on this Site is the property of commercial software suppliers, and is protected by U.S. and international copyright laws.


All content placed on this web site is the property of Avatara Skin LLC. Written permission to use the content on this web site is required prior to non-commercial or academic use. The content and materials on this website may not be modified or copied in any way, the content may not be used for any commercial purpose or any public display (commercial or non-commercial), attempts to decompile or reverse engineer any software contained on Avatara Skin’s website, remove any copyright or other proprietary notations from the materials or website; or transfer the materials to another person or "mirror" the materials or web site on any other server.


The materials on Avatara Skin’s web site are provided "as is". Avatara Skin LLC makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Avatara Skin LLC does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.


In no event shall Avatara Skin LLC or its suppliers, vendors and/or agents be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Avatara Skin’s Internet site, even if Avatara Skin or a Avatara Skin authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.


The materials appearing on this web site could include technical, typographical, or photographic errors. Avatara Skin LLC does not warrant that any of the materials on its web site are accurate, complete, or current. Avatara Skin LLC may make changes to the materials contained on its web site at any time without notice. Avatara Skin LLC does not, however, make any commitment to update the materials.


Avatara Skin LLC has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Avatara Skin LLC of the site. Use of any such linked web site is at the user's own risk.


All of the information and formulas contained herewith are the exclusive property of Avatara Skin LLC. Any copying, distribution or duplication of this material is strictly prohibited without prior written consent from Avatara Skin LLC.


Avatara Skin LLC does not directly or indirectly make any representation concerning the use of these products in the treatment of diseases. This information has not been cleared by the food and drug administration. The products are not intended to diagnose, treat, cure or prevent any disease. All of the formulas contained herein are for skin care.

Updated March 14, 2018



We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number, credit card information or social security number. You may, however, visit our site anonymously.

Google, as a third party vendor, uses cookies to serve ads base on your preferences. If you do not want to use cookies, visit your browser's preferences to disable cookies.


Any of the information we collect from you may be used in one of the following ways:

+ To personalize your experience (your information helps us to better respond to your individual needs)

+ To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)

+ To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

+ To process transactions

+ Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

+ To administer a contest, promotion, survey or other site feature

+ To send periodic emails, newsletters and other official communications you opt in to receive at www.avataraskin.com

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email, newsletter or other digital communication you may receive from www.avataraskin.com.


We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.


Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service at orders@avataraskin.com.


We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'My Account' page.


We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.


This online privacy policy applies only to information collected through our website and not to information collected offline.



By using our site, you consent to our privacy policy.


If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.


If there are any questions regarding this privacy policy you may contact us at:

+ Email: hello@avataraskin.com
+ Phone: 1-888-883-5507